We are committed to protecting your privacy. By using this website, you are giving us permission to collect information for the purpose of providing our service. We will only use the information that we collect about you lawfully and in line with current data protection legislation.
We will only contact you for the purpose of delivering the service. We take the privacy of your information extremely seriously and will never pass any details onto any third party outside. We do not store credit card details, nor do we share customer details with any third parties.
What information we collect about you...
We collect personal information about you when you
Enquire about our services via our website
Enquire about our services via our telephone numbers
Enquire about our services via Social Media
Speak to one of our trainers or walkers
Participate in any of our promotions
Use our website in any way
The information we collect will be used by Completely K9 Dog Training to fulfil our service and obligations to you. The type of personal information we collect about you includes:
Your full name
Information about your dog(s)
Dispute resolution information
We will never collect sensitive information about you without your explicit consent.
We do collect information about website usage and statistics. This includes pages people visit, their general location, the time spent on a webpage and how you found our website etc. This helps us to maintain and develop our website. This does not include information that can be used to identify you as an individual.
How we use your information...
Time of booking - to provide information to you on the services available, the availability of appointments, to pay for the service, to send you appointment confirmations and distance selling contractual obligations.
Your trainer - to provide information to you about your training lessons, payment of the service, appointment confirmations, availability of appointments, cancellation of appointments.
Updates - We may use your information to send you updated details of training instructions, confirmation of appointments, appointment reminders, appointment cancellations, dispute or complaints notifications. This can be in the form of email, text message and telephone calls.
Where we store your information...
The personal data we hold is stored on internal servers or cloud-based servers in the UK. Your information may also be held on your trainer's work computer and/or mobile device for the purpose of communicating with you and delivering the service to you.
How long we keep your data...
If you have enquired about our services but have not gone on to purchase our service your information will be held for six months. After six months any identifiable data will be deleted/removed.
If you have purchased our service, we will hold your information for the required period to fulfil our contractual obligations in delivering the service.
Any information that is unused will be appropriately deleted/removed after 18 months.
Access to information and correction of your information...
You have the right to request information that we hold about you. You also have the right to correct any data we hold about you. If you would like a copy of the personal information we hold about you, this can be requested by contacting us via the email address below.
Security of your information...
We are committed to protecting your data. Therefore, we have safeguards in place to prevent unauthorised access and disclosure of your data. Only your trainer has access to the information that you disclose. Completely K9 Dog Training employees will only receive appropriate information relevant to the work they are conducting with your dog(s) with your consent.
Links to other websites...
Your legal rights.
If you believe that the information we hold about you is incorrect or we have processed it incorrectly, you can write to the address below. You have the right to correct the information or have it deleted. If you are not satisfied with our response or believe we have not processed your data in accordance with the law, you have the right to complaint to the Information Commissioners Office (ICO) who's contact details can be found on their website at www.ico.org.uk
How to contact us...
Completely K9 Dog Training